Terms and Conditions

To keep Speller Dog Daycare a safe environment for your pet, all dogs and owners must adhere to the following Terms and Conditions:

1.     By registering your dog(s), you (the owner) represent that you are the legal owner of the named dog(s) and assume all risks, dangers and responsibility for injuries or illnesses caused to or by the named dog(s).

1a. You declare that your dog(s) is not on the dangerous dogs list.

2.     You agree that, in registering with Speller Dog Daycare, the information that they have provided can be relied upon. By providing emergency contact details you confirm that you have the express permission from the named person and that they are aware of their responsibilities as an emergency contact.

3.     Your emergency contact will be contacted only in the event that reasonable efforts have been made to contact you, the owner, without success. The emergency contact will act on your behalf and make decisions accordingly for the best interests of your dog(s). This may include but is not limited to collecting the dog or advising on a required course of medical treatment.

4.     All dogs must pass a general temperament assessment to attend Speller Dog Daycare. No dog may be admitted that shows any signs of any type of aggression. You confirm that your dog(s) is friendly to other dogs and humans. Any dog demonstrating aggression or other behaviour deemed to be unacceptable by Speller Dog Daycare staff may be required to leave the daycare, irrespective of the length of time the dog has been registered with Speller Dog Daycare.

5.     You confirm that your dog(s) is fit and healthy to take part in any activities whilst at Speller Dog Daycare and is capable of play and exercise with other dogs unless specifically noted on Speller Dog Daycare’s registration form. All dogs will partake in physical exercise whilst attending the daycare. This will typically involve a minimum of two 20-minute, sessions of play within the enclosed exercise area or walks around the facility. Should this not be suitable for your dog(s) then this should be identified on the registration form and an alternative exercise plan can be arranged.

6.     You agree to allow your dog(s) to be taken out of the daycare premises, on lead, for walks around the facility or within the local area. Your dog will also be free to play off lead within the enclosed outdoor area. The outdoor play area is enclosed within 6ft fencing, should your dog(s) present a risk of escaping this area then this should be made clear on Speller Dog Daycare’s registration form. Should this not be identified on the registration form, Speller Dog Daycare will not be held responsible for any dog(s) that escape the facility. Speller Dog Daycare reserve the right to refuse a dog that pulls too much on a lead or who may present a risk of escaping.

7.     You agree that your dog(s) will attend Speller Dog Daycare wearing a suitable collar and must have been microchipped.

8.     You agree to provide your own dog food should your dog require feeding during their stay at Speller Dog Daycare. You will confirm the portion requirements and timings of your dog’s meals at the point of registration. Speller Dog Daycare will, where practicable, maintain these requirements. Should the customer not provide the food then Speller Dog Daycare will feed your dog(s), if they are due to be fed during the course of their stay, a quality dry product. This will be chargeable back to the owner.

9.     You confirm that your dog(s) is healthy and will at all times whilst attending Speller Dog Daycare, have current vaccinations (Speller Dog Daycare strongly advises that this includes Kennel Cough however this is at the owners discretion) and regular treatment for worms, ticks and fleas. You will provide Speller Dog Daycare with an up-to-date copy of your dog(s) vaccination record annually. You are not registering any dog with Speller Dog Daycare that has any condition that could potentially jeopardise the health of other dogs or people and has not had or been exposed to any potentially communicable condition/disease/illness within 21 days prior to registering/attending. You also understand that even if your dog is vaccinated for Kennel Cough there is a chance that Kennel Cough can still be contracted. You agree that you will not hold Speller Dog Daycare responsible if your dog(s) contracts Kennel Cough.

9a. Speller Dog Daycare reserves the right to refuse admission if you fail to provide adequate proof of vaccinations.

10.  Female dogs who come into season will not be able to attend Speller Dog Daycare for the duration of their season (usually 2 – 3 weeks).

11.  Entire male dogs will not generally be accepted into daycare beyond 12 months of age. We do however acknowledge that each dog is an individual and will not always present any unwanted behaviours even when intact.  Entire male dogs who attend daycare will be closely monitored to ensure their intact status does not adversely affect the behaviour and temperament of other dogs in daycare. Speller Dog Daycare reserve the right to exclude entire male dogs from the daycare at any time.

12.  At Speller Dog Daycare all dogs will be mixed within the same social group, this includes dogs under one year of age. In signing our registration form and agreeing to these terms and conditions you hereby give Speller Dog Daycare permission to mix the dogs in this way. All dogs will be monitored and observed at all times, any dog who is not integrating with the group will be provided with their own separate space.

13.  You must have appropriate insurance to cover your dog(s) personal injury in the unlikely event of an incident. Alternatively, you agree to cover any costs relating to accidents that may occur at the daycare which result in injury to your dog. All interaction and dog play will be monitored by daycare staff to avoid incidents however, you understand your dog(s) may sustain accidental injuries and agree to cover any veterinary fees pertaining to your dog. Speller Dog Daycare nor its employees will accept responsibility for the death, injury or illness of your dog whilst at daycare. You are strongly advised to insure your pet for all eventualities.

14.  We reserve the right to act in the best interest of your dog at all times, this includes seeking veterinary advice if your dog becomes ill. We will contact you immediately should your dog become ill. If you or your emergency contact cannot be contacted within a reasonable time or have chosen not to be contacted, we reserve the right to seek appropriate and swift veterinary attention and proceed with treatment regardless of costs, which you agree to cover. You agree to and give full consent to the veterinary centre to treat your pet. We will do everything needed for the dog with regards to treatment, comfort and recovery. If euthanasia is absolutely necessary (as determined by the vet) for whatever reason you accept that Speller Dog Daycare will act upon the vet’s advice.

15.  During your dog’s stay, your dog may be photographed, and these images may be used on Speller Dog Daycare’s website, social media outlets and printed literature. Should you not wish for images of your dog(s) to be used in this way then please make Speller Dog Daycare aware of this request in writing.

16.  Any dog which is not collected after a period of more than 7 days, without any form of contact from the owner or emergency contact, will become the property of Speller Dog Daycare. At this point Speller Dog Daycare will look to find a new suitable home for the dog at their discretion.

Payment and Cancellation Policy

1.     All dates and times are confirmed at the time of booking. Should you need to cancel for any reason we ask for a minimum of 24 hrs notice.

2.     Payment is required in advance of attending the daycare booking or at the time of dropping off your dog(s).

3.     Should less than 24hrs notice of cancellation be given, the full booking fee will be applicable.

4.     If you drop off your dog late or collect them early, you will not be entitled to receive a refund or partial refund.

5.     Drop off and collection times can be found on the ‘Services’ page of our website (www.spellerdogdaycare.co.uk). The daycare facility closes at 18:00 sharp and all dogs must be collected prior to this time. If you are late, you must let us know on 07405 457 542. You will be charged at 50% of the booking fee within the first hour of being late. After this time, the daycare facility will be closed, and the dog can be collected the following morning. An overnight charge of £60 will then be applied.

6.     Any booking that exceeds 5.5hrs will automatically be classified as a Full Day and charged for accordingly.

Competitions and Giveaways:

From time to time Speller Dog Daycare will run competitions and give aways, the following terms will apply to such competitions:

1. By entering the competition, you agree to be bound by these terms and conditions. All entries must be received by 12:00 on 06/11/22. One (1) winner in Great Britain (excluding Northern Ireland) will be selected at random by Speller Dog Daycare on 07/11/22 and the winner will be notified on or after this date.
2. Speller Dog Daycare’s competitions with entry via Instagram and/or Facebook are open only to residents of Great Britain (excluding Northern Ireland). One (1) winner will be chosen at random from all entrants and across all platforms.
3. No purchase necessary. Winners will not be required to pay to enter the competition.
4. Entrants must be over 18 years old on the date of their entry.
5. Instagram or Facebook are not in any way affiliated or involved in the competition.
6. Only one entry per person per competition will be accepted.
7. The Prize will be awarded to a randomly selected winner who has entered the competition and met the entrance requirements, using a random number generator. Speller Dog Daycare will not be held liable if the named prize becomes unavailable or cannot be fulfilled.
8. Speller Dog Daycare will not be held liable for any failure of receipt of entries. Speller Dog Daycare takes no responsibility for any entries which are lost, delayed, illegible, corrupted, damaged, incomplete or otherwise invalid.
9. To the extent permitted by applicable law, Speller Dog Daycare’s liability under or in connection with the competition or these terms and conditions shall be limited to the cost price of the Prize in question.
10. To the extent permitted by applicable law, Speller Dog Daycare shall not be liable under or in connection with these terms and conditions, the competition or any Prize for any indirect, special or consequential cost, expense, loss or damage suffered by a participant even if such cost, expense, loss or damage was reasonably foreseeable or might reasonably have been contemplated by the participant and Speller Dog Daycare and whether arising from breach of contract, tort, negligence, breach of statutory duty or otherwise.
11. Prizes are non-negotiable, non-transferable and non-refundable. No cash alternative is available. Where a Prize becomes unavailable for any reason, Speller Dog Daycare reserves the right to substitute that prize for a prize of equal or higher value.
12. The name, address, email address and phone number of the winner must be provided to Speller Dog Daycare if requested.
13. In the event of unforeseen circumstances beyond Speller Dog Daycare’s reasonable control, the Speller Dog Daycare reserves the right to cancel, terminate, modify or suspend the competition or these terms and conditions, either in whole or in part, with or without notice.
14. Speller Dog Daycare’s decision is final. No correspondence will be entered into.
15. The winner’s name and social media username may be posted on the social media profiles of The Promotor after the winner has been selected.
16. Any prizes pertaining to free daycare will always be subject to meeting the full Terms and Conditions and entry requirements of Speller Dog Daycare. No alternative prizes will be offered if these criteria are not met.